The following procedures are in place to ensure that our organisation meets its objective of ensuring that all clients of the organisation have the same level of privacy, dignity and confidentiality as is expected by the rest of the community.
The organisation will:
Only collect information about the client that can be shown to be directly relevant to effective service delivery and the organisation’s duty of care responsibilities.
Seek the written consent of the client or family prior to obtaining information from any other source.
Seek the written consent of the client or family prior to releasing information to any other source.
Ensure that personal information is stored securely and is not left on view to unauthorised organisation staff or the general public.
Ensure that only those organisation staff who need access to the above information will be granted access.
On request by the client advise the client and family of the nature of the personal information that is held by the organisation about the client.
Advise the client and family of their right to view the information that the organisation keeps in respect of the client.
Ensure that personal information about a client is only held by the organisation as long as it is remains relevant to the delivery of effective services and the organisation’s duty of care obligations.
Promptly investigate, remedy and document any consumer grievance regarding privacy, dignity or confidentiality.