About Us

Approved NDIS Service Provider

CESS Disability Services is an approved NDIS service provider located in Melbourne's North West.

Our Professionalism

Our experienced workers put your care and support needs first. We are proud to provide a high quality level of customer service, direct disability care experience, and commitment to health and wellness to all our clients. Our goal is to make you feel supported and independent as quickly as possible. 

Personalised Care

At CESS, our personalised care ensures that a person's physical, emotional, cultural and domestic needs are valued, respected and catered for.

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Our History

    

CESS Disability Services in Victoria began in the year 2010 as an organisation to provide quality in home care services to clients. The business has operated over 9 years, from 12/9/2010. It operates as a sole-tradership and located in Taylors Hill in Melbourne's West. We strive to help our clients achieve their personal goals and lead an independent, fulfilling life. 

Our mission is to empower people living with disabilities to reach their full potential by being a reliable support network that our clients and their families can trust. 

Our Philosophy

 We aim to provide a caring, respectful, non-judgmental, empathic service, guiding individuals to develop self-awareness and promote well-being. The programs are designed to enhance an individual's health and wellbeing, build capacity, strengthen friendship, inclusiveness through networks and reduce isolation and loneliness.  

Our Objectives

 We aim to deliver quality services to support consumers to have choice and control. The programs for individuals, families and groups are built on principles of safety, mindfulness and compassion. We will provide interventions in collaboration with other specialists in a multidisciplinary setting, and enable person-centered principles, to improve skills and participation in social and community engagements. The focus is for consumers to be independent according to their levels of individual development, and be able to manage daily and practicable activities of daily living. 

Mission Statement

Our mission and vision is to have our experienced staff putting your care and support needs first. We are proud to provide a high quality level of customer service, direct disability care experience, and commitment to health and wellness to all our clients. Our goal is to make you feel supported and independent as quickly as possible.   

Our Focus

Ensure programs operate within "A Human Rights" framework and the issues related to human rights, social justice, equity and access are promoted and advocated for within our organisation and the broader community.

Our Principles

 We believe that everyone has the right to the highest attainable standard of intellectual and physical disability and/or mental health without discrimination.

Therefore, our focus is on empowering people to live independently, increasing the capacity of a person and identifying and addressing gaps in the service delivery of supports that need to be provided and delivered to the broader community.  

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Our Vision, Purpose and Values

 Our Vision is that our clients will be resilient, sustainable, supported and healthy.

Our Purpose is to ensure our organisation excels in providing service with a difference, supporting our emblem “care beyond compare”

Our Values – in all our activities, with all people, these values guide us:

- Compassion

- Integrity

- Accountability

- Respect for differences

Valued Status

 The organisation is committed to ensuring that all clients of the organisation have the opportunity to develop and maintain skills and the opportunity to participate in activities that enable them to achieve valued roles in the community.


All clients and their families or advocates have been made aware and can request a copy of the organisation’s Policy on Valued Status.


Clients engage in community access and training activities that build on existing competencies and increase the prospect of fulfilling valued roles in the community.


All clients have a current, written care and development plan.


Organisation staff are properly equipped to co-ordinate and/or deliver the skills development activities in accordance with the Policy on Staff Training and Development.

Our focus on continuous improvement

  The organisation reviews its performance on a regular basis. This entails -

- the implementation of daily planning

- analysis of data and other information provided to funding bodies as part of meeting contractual

obligations

- seeking and responding to feedback from consumers

- incorporating identification of opportunities for service improvement as a regular item on staff meeting agendas

- providing opportunities for staff to attend training and professional development activities.

- ongoing review of work through staff performance appraisal process